Unable to access Galaxy instance on older or new workspaces

,
1

Hi,

I have an older persistent disk (February 2021) that I tried to access, or at least delete. I am unable to do so. Instead I get the following errors:

Screen Shot 2021-12-01 at 3.50.22 PM
Screen Shot 2021-12-01 at 3.50.22 PM3410×896 386 KB

Screen Shot 2021-12-01 at 3.55.09 PM
Screen Shot 2021-12-01 at 3.55.09 PM3426×890 377 KB

I tried creating a new workspace to build a new Galaxy instance. Although it is created, it is unable to resume. Whenever it tries to resume, it goes back to pausing.

Now I have more than one persistent disk and a cloud environment that I cannot access or just simply delete. Help!

2

From Terra Support 2:50pm EDT

Your request (222508) has been received and is being reviewed by our support staff.

3

Terra Support was able to delete the unwanted disks after I provided the IDs for each one.