Accessing remote files in Galaxy

Help
1

I just had this issue where I can’t access the remote files to import them from my Terra workspace.

I click “Choose remote files”:

Screen Shot 2021-02-26 at 2.52.01 PM
Screen Shot 2021-02-26 at 2.52.01 PM210×133 4.07 KB

Then pick the workspace “Makova_MtDNA Copy”:

Screen Shot 2021-02-26 at 2.51.58 PM
Screen Shot 2021-02-26 at 2.51.58 PM689×174 7.27 KB

Then I get the error message:

Screen Shot 2021-02-26 at 2.49.54 PM
Screen Shot 2021-02-26 at 2.49.54 PM911×193 9.35 KB

I was using this without issue earlier in the day.

2

From Terra Support 4:21pm EST

Your request (118396) has been received and is being reviewed by our support staff.

3

From Terra Support 10:05am EST

Thank you for writing in about this issue. Can you confirm whether you are still experiencing this issue today? If so, I’ll be happy to alert our engineers so they can take a closer look!