Error creating billing project (new)

1

I am getting the following error message while trying to create my first billing project:

{
  "causes": [],
  "exceptionClass": "bio.terra.profile.client.ApiException",
  "message": "<!doctype html><html lang=\"en\"><head><title>HTTP Status 400 – Bad Request</title><style type=\"text/css\">body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 400 – Bad Request</h1></body></html",
  "source": "rawls",
  "stackTrace": [
    {
      "className": "bio.terra.profile.client.ApiClient",
      "fileName": "ApiClient.java",
      "lineNumber": 746,
      "methodName": "invokeAPI"
    },
    {
      "className": "bio.terra.profile.api.ProfileApi",
      "fileName": "ProfileApi.java",
      "lineNumber": 131,
      "methodName": "createProfile"
    },
    {
      "className": "org.broadinstitute.dsde.rawls.billing.BillingProfileManagerDAOImpl",
      "fileName": "BillingProfileManagerDAO.scala",
      "lineNumber": 198,
      "methodName": "createBillingProfile"
    },
    {
      "className": "org.broadinstitute.dsde.rawls.billing.BillingProjectLifecycle",
      "fileName": "BillingProjectLifecycle.scala",
      "lineNumber": 54,
      "methodName": "$anonfun$createBillingProfile$2"
    },
    {
      "className": "scala.concurrent.impl.ExecutionContextImpl$DefaultThreadFactory$$anon$1$$anon$2",
      "fileName": "ExecutionContextImpl.scala",
      "lineNumber": 60,
      "methodName": "block"
    },
    {
      "className": "java.util.concurrent.ForkJoinPool",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "compensatedBlock"
    },
    {
      "className": "java.util.concurrent.ForkJoinPool",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "managedBlock"
    },
    {
      "className": "scala.concurrent.impl.ExecutionContextImpl$DefaultThreadFactory$$anon$1",
      "fileName": "ExecutionContextImpl.scala",
      "lineNumber": 71,
      "methodName": "blockOn"
    },
    {
      "className": "scala.concurrent.package$",
      "fileName": "package.scala",
      "lineNumber": 124,
      "methodName": "blocking"
    },
    {
      "className": "org.broadinstitute.dsde.rawls.billing.BillingProjectLifecycle",
      "fileName": "BillingProjectLifecycle.scala",
      "lineNumber": 46,
      "methodName": "$anonfun$createBillingProfile$1"
    },
    {
      "className": "scala.concurrent.Future$",
      "fileName": "Future.scala",
      "lineNumber": 687,
      "methodName": "$anonfun$apply$1"
    },
    {
      "className": "scala.concurrent.impl.Promise$Transformation",
      "fileName": "Promise.scala",
      "lineNumber": 467,
      "methodName": "run"
    },
    {
      "className": "java.util.concurrent.ForkJoinTask$RunnableExecuteAction",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "exec"
    },
    {
      "className": "java.util.concurrent.ForkJoinTask",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "doExec"
    },
    {
      "className": "java.util.concurrent.ForkJoinPool$WorkQueue",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "topLevelExec"
    },
    {
      "className": "java.util.concurrent.ForkJoinPool",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "scan"
    },
    {
      "className": "java.util.concurrent.ForkJoinPool",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "runWorker"
    },
    {
      "className": "java.util.concurrent.ForkJoinWorkerThread",
      "fileName": null,
      "lineNumber": -1,
      "methodName": "run"
    }
  ]
}
2

Hi @Jennifer_Kerr,

Thank you for let us know about this. I started a ticket with Terra Support:

Your request (322937) has been received and is being reviewed by our support staff.

I’ll keep you updated.

Thank you!

3

Hi @Jennifer_Kerr

Could you try the following? This is what Terra Support suggests:

  1. Try removing the profile picture associated with the Google account you use for Terra, if you have one
  2. Clear your browser’s cookies/cache
  3. Access Terra in a different web browser or in incognito mode
4

Did not work:

  1. Clear your browser’s cookies/cache
  2. Access Terra in a different web browser or in incognito mode

Did work

  1. removing the profile picture associated with the Google account you use for Terra

Once I removed the profile picture i was able to create the project. I then added back in my profile picture. I was able to make a second new billing project.

Thanks!

1 Like