# Accessing remote files in Galaxy

**URL:** <https://help.anvilproject.org/t/accessing-remote-files-in-galaxy/33>\
**Category:** Help\
**Created:** [February 26, 2021, 7:54pm UTC](https://help.anvilproject.org/t/accessing-remote-files-in-galaxy/33 "2021-02-26T19:54:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![edmundotogo](https://yyz1.discourse-cdn.com/flex027/user_avatar/help.anvilproject.org/edmundotogo/32/95_2.png) [@edmundotogo](https://help.anvilproject.org/u/edmundotogo)\
**Post date:** [February 26, 2021, 7:54pm UTC](https://help.anvilproject.org/t/accessing-remote-files-in-galaxy/33/1 "2021-02-26T19:54:00Z")

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I just had this issue where I can’t access the remote files to import them from my Terra workspace.

I click “Choose remote files”:

 ![Screen Shot 2021-02-26 at 2.52.01 PM](https://canada1.discourse-cdn.com/flex027/uploads/anvil/original/1X/86cd9e3c7d1a1ee8d845359878540446ce742bf2.png)

Then pick the workspace “Makova\_MtDNA Copy”:

 ![Screen Shot 2021-02-26 at 2.51.58 PM](https://canada1.discourse-cdn.com/flex027/uploads/anvil/original/1X/188e8c9c5c1c8d13bd350d34e51942709a7e91dd.png)

Then I get the error message:

 ![Screen Shot 2021-02-26 at 2.49.54 PM](https://canada1.discourse-cdn.com/flex027/uploads/anvil/original/1X/7424ca51911023980257f1169a86a30349fd4f0f.png)

I was using this without issue earlier in the day.

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**Author:** ![cutsort](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@cutsort](https://help.anvilproject.org/u/cutsort)\
**Post date:** [February 26, 2021, 9:22pm UTC](https://help.anvilproject.org/t/accessing-remote-files-in-galaxy/33/2 "2021-02-26T21:22:09Z")

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From Terra Support 4:21pm EST

> Your request (118396) has been received and is being reviewed by our support staff.

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**Author:** ![cutsort](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@cutsort](https://help.anvilproject.org/u/cutsort)\
**Post date:** [March 1, 2021, 3:10pm UTC](https://help.anvilproject.org/t/accessing-remote-files-in-galaxy/33/3 "2021-03-01T15:10:45Z")

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From Terra Support 10:05am EST

> Thank you for writing in about this issue. Can you confirm whether you are still experiencing this issue today? If so, I’ll be happy to alert our engineers so they can take a closer look!